Refund policy

Paddle is the merchant of record for everything you buy here, so refunds are handled under Paddle’s refund policy. This page says what that means for you in plain terms. If the two ever differ, Paddle’s policy is the one that applies.

Within 14 days

You can request a refund of a plan’s first payment, or of a top-up, within 14 days of buying it. You do not need to give a reason.

Renewals

Later monthly renewals are not refundable. You can cancel at any time before a renewal and it will not be charged: Settings → Manage plan. Your plan then runs to the end of the period you have already paid for, and the credit on your balance stays yours.

How to ask

Email hello@acocite.app from the address on your account, or use the link on the receipt Paddle emailed you. Either way the refund goes through Paddle, who took the payment, back to the method you paid with. Approved refunds are processed within 14 days; how quickly it then lands is up to your bank.

If something went wrong on our side

If a charge went through for something that did not work, tell us what happened. We will look at it and put it right.

Cancelling

There is no lock-in and no cancellation fee. Stop buying credit whenever you like. Credit you have already bought stays usable, and everything you have created stays yours to open, download and send.

Closing an account deletes everything on it straight away, so download what you want to keep first. Settings → Your data has both: a copy of everything as one file, and the button that closes the account.